Shipping policy

All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS or ePacket depending on your location and fastest available service. Typical delivery time frame is between 5-7 business days however, you may receive your items much earlier. International Shipments can take up to 15-21 days for delivery. All orders are shipped with a tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

FAQs

What currency are the prices do I see in the site?

All prices are in USD.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 3-5 production time for your order to ship out, average shipping times are 5-8 days.
Tracking numbers will be updated within 24 hours after your order has been SHIPPED. If you don't have a tracking number after 24 hours please email us at info@torchbyhaleymarie.com

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 15 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@torchbyhaleymarie.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-8 business days.
Do the bodysuits fit true to size?

Yes! We recommend buying the normal size you buy for a t-shirt. The bodysuits are very stretchy and you don’t need to go too big.

What is the material?

Spandex and rayon mix that is form fitting, stretchy, soft and breathable.

How do I use the bathroom?

There are snap closures at the bottom to easily snap and unsnap for bathroom use. You may also just pull the bottom to the side to use the barroom.

Can I wear this in uniform?

Yes! We make all bodysuits in the correct color and style military women can wear in uniform.

How often should I wash the bodysuit?

We recommend washing it every 5 days but if you do more rigorous activity you should wash it every 3 days. Wearing underwear with your bodysuit will prolong how much you need to wash them also.

Are the stretchy?

Yes! We picked a material that allows women to feel comfortable all day.

Do they absorb moisture?

Light weight working out will easily absorb into the material but heavy duty moisture will not.

Do you focus on being eco-friendly at all?

Yes! We reduce our paper consumption and use eco-friendly packaging!

Where are these made?

Made in LA. 

Is this a woman owned company?

Yes! Minority, woman, and veteran owned.

How do I apply to be a TORCH Ambassador? 

Use our application at the bottom of the screen to apply to be apart of the torch team.

Why wear bodysuits instead of t-shirts?

Bodysuits stay forever tucked, our material is comfortable, they are specifically made for women in the military, and they have a dash of sass on each bodysuit that inspires you to be fearless!

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please send us an email to info@torchbyhaleymarie.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem as clear and concise as you can!
Thanks!