Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@torchbyhaleymarie.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

FAQs

What currency are the prices do I see in the site?

All prices are in USD.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 3-5 production time for your order to ship out, average shipping times are 5-8 days.
Tracking numbers will be updated within 24 hours after your order has been SHIPPED. If you don't have a tracking number after 24 hours please email us at info@torchbyhaleymarie.com

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 15 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@torchbyhaleymarie.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-8 business days.
Do the bodysuits fit true to size?

Yes! We recommend buying the normal size you buy for a t-shirt. The bodysuits are very stretchy and you don’t need to go too big.

What is the material?

Spandex and rayon mix that is form fitting, stretchy, soft and breathable.

How do I use the bathroom?

There are snap closures at the bottom to easily snap and unsnap for bathroom use. You may also just pull the bottom to the side to use the barroom.

Can I wear this in uniform?

Yes! We make all bodysuits in the correct color and style military women can wear in uniform.

How often should I wash the bodysuit?

We recommend washing it every 5 days but if you do more rigorous activity you should wash it every 3 days. Wearing underwear with your bodysuit will prolong how much you need to wash them also.

Are the stretchy?

Yes! We picked a material that allows women to feel comfortable all day.

Do they absorb moisture?

Light weight working out will easily absorb into the material but heavy duty moisture will not.

Do you focus on being eco-friendly at all?

Yes! We reduce our paper consumption and use eco-friendly packaging!

Where are these made?

Made in LA. 

Is this a woman owned company?

Yes! Minority, woman, and veteran owned.

How do I apply to be a TORCH Ambassador? 

Use our application at the bottom of the screen to apply to be apart of the torch team.

Why wear bodysuits instead of t-shirts?

Bodysuits stay forever tucked, our material is comfortable, they are specifically made for women in the military, and they have a dash of sass on each bodysuit that inspires you to be fearless!

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please send us an email to info@torchbyhaleymarie.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem as clear and concise as you can!
Thanks!